Customer Support
Your success is our priority. Whether you have a question about your account, need help with a payment, or want to explore additional funding, our team is here for you.
Need help? Call us directly.
Our team is available to assist you with anything you need.
How Can We Help?
We're committed to making sure every customer has a great experience. Here are some of the most common topics our customers ask about.
Additional Financing
Need more capital? Many of our customers qualify for additional funding while their current advance is still active. Let's talk about your options.
Renewals
Wondering when you can renew? Eligibility depends on your payment history and position. Give us a call and we'll let you know where you stand.
Payment Questions
Have a question about a payment, your balance, or your schedule? We can pull up your account and walk you through everything.
Account Changes
Changed your bank account, address, or business details? Let us know so we can keep your records up to date.
Cash Flow Challenges
Business has its ups and downs. If you're having a tough stretch, reach out to us directly — the sooner we talk, the more we can do to help.
General Questions
Anything else on your mind? Our team is always happy to talk. No question is too small — we're here to help.
Protect Your Account
United Capital West will never authorize a third-party company to contact you on our behalf. Any communication regarding your account will come directly from our team. If someone reaches out to you claiming to represent your funder or offering to restructure your payments, that call is not affiliated with United Capital West.
From time to time, businesses with active funding may receive unsolicited calls from outside companies making promises about lowering payments or consolidating balances. We encourage all of our customers to exercise caution and be aware of the following warning signs:
- They ask you to stop making payments to your current funder
- They ask you to start making payments to them instead
- They pressure you into signing agreements quickly without giving you time to review
- They charge large upfront fees before any work is done
- They claim to be affiliated with your funder but can't verify it
- They promise guaranteed results like settling for pennies on the dollar
If you receive a suspicious call, contact us directly.
We encourage you to call us at (760) 666-4898 before engaging with any third party claiming to help with your funding. Our team can verify whether the contact is legitimate and discuss any concerns you have about your account. We're always here to talk, and we'd rather you hear it from us directly.
Common Questions
Quick answers to the questions we hear most from our active customers.
We're Here for You
Whether you need a question answered, a payment reviewed, or just a conversation about your options, our team is one phone call away.